Verizon Communications Inc. is an American multinational telecommunications conglomerate. It is also a corporate component to the Dow Jones Industrial Average. Although the company’s headquarters is located in Midtown Manhattan at 1095 Avenue of the Americas, New York City (NYC), it is also incorporated in Delaware.

Cancel or Deactivate Verizon Internet Online

Follow these steps if you plan to cancel or deactivate Verizon Internet service online.

1. Sign into your Verizon account. If you don’t have a Verizon account, you can register for one.
2. After logging in, you’ll be presented with an overview of your account that includes details about your Verizon number and data plan, as well as the current billing period.
3. Continue to click on the ‘Cancel Account” option at the bottom of your screen. After you are done, a pop-up window will appear. You must confirm your decision by clicking ‘Submit.
4. Your Verizon Internet service will be terminated after the final confirmation.

Cancel or Deactivate Verizon Internet Number via Phone

Follow these steps to cancel or deactivate your Verizon phone number.

1. Call the Verizon customer service number at 1-800-VERIZON (1 800 837 4966) to begin the process. The service hours are Monday through Friday, 8 AM to 7 P.M. and Saturday 8 AM to 5 P.M. You can also use the online chat option or request a callback.
2. Continue to enter your name, number, and account PIN.
3. After your identity has been verified, you can request a cancellation of deactivation for your Verizon number.
4. You will be notified of the effective cancellation date for your Verizon number.

Cancel or Deactivate Verizon Internet Number via Official Stores

Follow these steps to cancel or deactivate a Verizon number via official outlets.

1. Locate the closest Verizon store first by visiting the official store locator.
2. Once you have chosen your store, make sure you go to the same place with your SIM card and any supporting documents.
3. After verifying your identity, the representative at the store can help you cancel or deactivate your Verizon number.

After receipt of your request is successful, you will be notified of the effective date for your service cancellation or deactivation.

Verizon Return and Exchange Policy

Wireless accessories can be exchanged or returned within 30 calendar days of purchase. Restocking fees of $50 apply to all returns or exchanges of wireless devices, except Hawaii. If your device was purchased from a non-Verizon owned retail location (authorized reseller), please review their return policy to determine if they will accept returns.

Only one exchange is permitted. For an exchange, you must return the merchandise in the original package. All merchandise must not be damaged or worn and should include the original receipt. Verizon may charge shipping fees if you wish to exchange the merchandise.

To avoid being assessed an Early Termination Charge, devices must return within the specified period. You can review your service summary and the Customer Agreement to determine whether an Early Termination Charge may apply.

No refund will be given if merchandise is returned after the return deadline, even if the merchandise was returned in error. If you have received promotional value for trading a device, or immediate savings towards the purchase price of a new phone at the time of the trade, you agree that these values will be charged to you if you don’t keep active service on the new device for three billing cycle. Verizon will also return any promotional Trade in value that you send back or exchange for another device.

We reserve the right not to accept returns or charge any fees for lost items, damaged items, or items that require service. If you send your merchandise back within the allowed return period, we will return your purchase price less a 10% restocking charge. If you return a wireless product without a unique product code (UPC), the amount of the refund will decrease by the amount received via mail. Refunds will be made by check, gift card, cash, credit cards, or check for any purchase. Refunds can be applied towards your wireless account for any returned purchase.

If you purchase merchandise under a “Buy One and Get One Free” offer and then return one item, your promotional deal will be cancelled. Additionally, a charge will be added on to your next billing cycle for any promotional benefits. BOGO offers allow you to exchange your device for the exact same make and model. Additional information can be found in the terms & conditions of the promotion.

Verizon will charge you a service fee if they have to remove the installed equipment from a vehicle, fixed location or vehicle in order for it to be returned or exchanged.

Opened software may not be returned if it isn’t in its original form.

Any accessory or wireless device with data stored on it must be returned or exchanged. Please copy all data you want to save to another file source. Data cannot be recovered after the accessory or wireless device is returned.

To help protect sensitive information such mobile banking data, you must also retain or destroy removable or portable memories cards or modules (such SIM Card or SD Card).

Verizon won’t allow non-GPS wireless devices to be activated as Verizon requires them to have GPS capability. This is because the FCC has made it a requirement for almost all wireless phones on a carrier’s network. Verizon will not accept a non-GPS enabled wireless device that you have upgraded to a GPS-capable device, and it must be returned within the time limit. We will however allow you to exchange your new GPS capable wireless device with another compatible device, subject to a restocking fee.

If you purchased your merchandise online, or by phone please refer to the return instructions. You could return your merchandise to any Verizon store if you purchased it in a Verizon location. See the Return Policy section at verizon.com to find out more. Returning your merchandise will not cause your service to be canceled. Customer Service is required to cancel the service.

How to return or exchange

How can I return or exchange a device or accessory purchased from Verizon:

To begin a return via My Verizon:

1. Go to your Orders Page and choose View Details next the order you wish to return or exchange.
2. Choose Return or Exchange to pick your items.

Before you send back any return or exchange:

3. Make sure that the accessory and device are in good condition.
4. Turn off Find My iPhone(r), the Find My App (Apple(r), or Find My Device (Android(tm).
5. You can restore your device to its factory default settings, and then delete all personal data.
6. Place the accessory and/or device in its original packaging. Include your receipt. You should keep a copy for your records.
7. Attach the pre-paid shipping labels to the box.

Keep a copy for your records.

How do I get my refund, credit?

We issue a full refund once we receive your equipment in its original, undamaged condition.

• Credit card purchases are refunded via a credit to your card. This can take up to three weeks.
• Refunds by check may take up to seven weeks for purchases made with cash or checks.
• You will receive a credit if you have billed your purchase to your bank account within two billing cycles.