Etsy, Inc., is an American ecommerce company that sells handmade or vintage goods and supplies. These items can be classified under many categories such as jewelry, bags or clothing. Items that are considered vintage must be less than 20 years old.
Sometimes, you might accidentally place an order. Or find the exact same item at a different retailer at a lower price. In these cases, you will need to cancel the order. It is easy to cancel an order placed at Etsy online.
Etsy Order Cancellation Policy
It is important to know that Etsy can cancel orders. If you wish to cancel an order on Etsy, you must contact the seller via messaging on the Etsy platform. It is important to know that an order cannot be cancelled prior to dispatch. The buyer and seller must reach an agreement before the item can be sent out.
Cancellation refunds are made to your preferred payment method. Remember that refunds via Etsy only are available for 180 days after the transaction. Buyers are asked to contact the seller to resolve any off-platform refund issues.
Cancel Etsy Order Online
Follow these steps to cancel your Etsy order and receive a refund.
- First, visit Etsy’s official website to begin the process.
- Sign in using the email address used to place the order. After logging in, go to “Your Account”.
- You can cancel an order by going to your account and selecting “Purchases and Reviews”.
- You will see a link to cancel your order if it hasn’t been shipped yet. Click the link to display an auto-generated message from the seller. You can modify the message to suit your needs. For instance, you can inform the seller about the reason for your cancellation.
Click “Submit” to send your request. Wait for the seller’s response. If the seller agrees to cancel, you will be refunded using your original payment method. If the seller doesn’t respond within 48 hours, you can click “Open a Case” to have Etsy’s customer service team assist.
Refund on Etsy
In your ShopManager, you can issue a partial or full refund for an order. Refund an order:
- On Etsy.com, open Shop Manager.
- Order & Ship.
- Select the … icon next to the order that you wish to refund.
- Choose Issue a refund.
- Select a Reason to issue a refund, and then add an Message for the buyer.
- You can choose to issue a complete refund if you wish to refund the entire transaction. You can also partially refund the transaction by entering the Amount to Refund beside the item.
- Select Refund.
- Select Submit.
When is a refund possible?
If you use ETSY Payments you can issue a full refund within 180 days of the payment being processed. You can’t cancel an order via Etsy Payments after 180 days.
You can offer a refund to buyers if your shop has a policy that allows you to cancel within 180 days. This type of refund will not allow Etsy to refund seller fees.
When can’t I refund my purchase?
If the Issue Refund button doesn’t appear, the order is not refundable.
If the order is not canceled within 180 days of purchase or if the buyer files a chargeback, the order can be refunded. Charge backs are when funds are returned to the buyer following a report of an unapproved transaction to their bank, Credit card Company, or PayPal. To resolve the matter, the buyer will need direct contact with their financial institution.
