Costco is a US-based membership warehouse club dedicated to providing the best possible prices on high-quality branded merchandise. With multiple locations spread across eight countries internationally, customers are naturally exposed to a wide selection of goods. The company also brings exclusive member services as well as specialty departments to the masses, making the overall shopping experience pleasurable and seamless.
Sometimes you may accidentally place an order or find the same item at another retailer for a better price and need to cancel it. The good news is that canceling a Costco online order is a simple process within a certain timeframe after placing the order.
How Do Costco Order Cancellations Work?
If the order was placed on the Costco or Costco Business Center website, you can cancel it within 1 hour of ordering it.
To do so, go to the “Orders & Returns” section on the website.
However, there may be restrictions on items that are eligible for cancellation.
Costco allows online orders to be canceled easily if you are within the 1-hour time window.
So don’t delay in starting the process.
Under the Orders and Returns section of the website, click the grey “Cancel Order” button.
You will need the select a reason for cancellation.
The available cancellation reasons include:
Changed my mind
Incorrect shipping address
Ordered the wrong item
Bought it someplace else
Need it sooner than the expected delivery timeframe
Accidental duplicate order
I found better pricing elsewhere
After 1-hour, some items may still be eligible for cancellation.
Any items eligible for cancellation will be viewable in the same Orders & Returns section under order details.
In this case, you will need to click on individual items to cancel but you may not be able to cancel the whole order.
1-hour is an approximation, and how much time you exactly have to cancel may vary.
Due to processing times, the following items may not be available for cancellation online:
Groceries
Appliances, furniture, or other large freight items
Fresh Flower orders
Caskets
Electronic Vouchers
You can always contact Costco customer service if you can’t complete a cancellation online or want assistance with the process.
The customer service agents will do their best to help but canceling an order may not always be possible depending on the circumstances.
Cancel your order through Costco.com Online
Step 1. Navigate to “Order & Returns” in the top right section of the website. If you’re in the app, choose “Orders & Receipts” under the app menu.
Step 2. You may be asked to log in if you are not currently signed into your account on the website.
Step 3. Now you can view all your orders on your account. Find the order you would like to cancel.
Step 4. If it is eligible for cancellation, there will be a “Cancel Order” button to the right of the order number listing. Click this button to initiate the process.
Step 5. You will be asked to select a reason from a drop-down menu. Add any comments you would like regarding your cancellation and click “Cancel Order.”
Step 6. Then, you will be redirected to a webpage confirming the cancellation and will also receive an email notification.
That’s it! The process should only take a few minutes if your order is eligible for cancellation.
If an order was placed longer than 1 hour ago, you might not see the “Cancel Order” button next to the order number.
In that case, click the “Order Details” button.
Then, review the individual items on your order, and you will see a “Cancel Item” button next to any items that can still be canceled.
Typically, this is available on certain items until they have shipped.
After an item is shipped, cancellation is generally not an option online.
In this situation, you should contact Costco customer service for help.
What Happens to Payment Authorization When an Order Is Canceled?
Payment authorization occurs with every online order to verify available funds from your payment method.
If you cancel a Costco online order, the payment authorization amount will be immediately released, and you will not be charged.
While Costco will release the pre-authorization amount after an order is canceled, how quickly it will disappear from your bank or credit card account may vary.
That happens in accordance with their rules.
You can speak with your bank or credit card company to verify the timeframe for payment authorization removals if needed.
Payment authorization is not technically a charge but simply a process to verify and reserve the needed funds to complete your online order.
The money is not removed from your account or charged to your credit card until the online order is fully processed.
Therefore, it should not be an issue for the payment authorization to be immediately released when you cancel your Costco.com order.
Cancel Costco Order via Returns
If you want to return your ordered item(s) via mail and therefore get a refund, then follow the suggested steps below.
- To start a return, you have to first sign in to your Costco account here.
- Once logged in, select “Orders & Returns.” Look for the ordered item(s) you want to return and then click on “Return Items” next to that specific order. Proceed to follow the on-screen prompts to complete your return request.
- After that, you either need to print your return shipping label or schedule a pickup from an eligible location. Do note that if you are returning large items, then an email will be sent to you containing additional instructions.
- Once your ordered item(s) reach Costco’s warehouse, a confirmation message will be sent to your registered email address.
- Finally, the requisite amount of the refund will be credited to the payment source that was used when placing the order.
This is the step-by-step process to cancel the Costco order and get a refund. Hope this information is helpful to you. please comment below if you have any queries regarding Costco Order Cancellation.
