Zappos.com, an American online retailer of apparel and shoes, is based in Las Vegas, Nevada. Nick Swinmurn invents the company and launches it under Shoesite.com.
Sometimes, you might accidentally place an order. Or find the exact same item at a different retailer at a lower price. In these cases, you will need to cancel the order. It is easy to cancel a Zappos order online.
Order Cancellation Policy of Zappos
Zappos lets its customers cancel orders online, provided that their order status is still in “submitted” or “processing”. Nevertheless, remember that orders can sometimes be shipped quickly after placing an order. In these cases, it may not be possible to cancel or make any changes. It is recommended that you return the item(s) ordered and receive a refund.
Zappos offers a 365-day return policy, with full refunds for qualifying items. However, particulars that are deemed “final trade wares” cannot be returned.
Zappos fulfilment centers generally allow returns to arrive within 5-10 business days. Only the refund will be accepted.
Zappos will credit the original method of payment used to place the order. It should take between 2-10 business days for the refund to reflect in your bank account or credit card.
How to Cancel Zappos Order Online
Logging in to Zappos.com is the easiest way to cancel an item or complete your order. Follow these steps:
1. Click on the order number you want to cancel on your “Account Overview” page.
2. Check the items that you want to cancel, then click on Cancel Checked Items.
To be eligible for online cancellation, must have the status of Submitted or Processing.
3. Next, select the cancellation reason from the drop-down menu and click the Submit Cancellation button.
4. The next screen will show: “Thanks!” If your item(s), was successfully cancelled. Your cancellation request was successfully processed!
You can make some changes to your order without having to cancel. If you have any questions or need to cancel an order, please call the Zappos Customer Loyalty Team at 1-800-9277671.
Some orders ship very quickly after they are placed. It may not be possible to cancel these orders or make any changes.
Return Policy of Zappos
Shipping to and from the United States is free of charge. You can return any qualifying Zappos item for a full refund within 365 calendar days if you aren’t completely satisfied with your purchase. Final Sale merchandise is final sale merchandise and cannot be returned. All returns must be returned unworn, with all tags (including security tags if applicable), and in the original packaging. Items that do not meet these requirements will not be eligible for a refund. Zappos offers many easy returns options. These include shipping box-free or printer-free returns to Whole Foods Market, The UPS Store, and UPS Pickups. Find out more about all Return Options.
To start your self-service return, click here. Contact us if you received incorrect, defective or damaged merchandise.
It usually takes between 5-10 business days for your returned item to reach our fulfillment center. Once it arrives, we will process it for a refund. After we have received your return, and approved your refund request, Zappos will credit the original payment method. Please allow an additional 2-10 business day for your refund credit to be posted to your bank account or credit card account, depending on the financial institution. Customers may be eligible for quick refunds via Zappos VIP and other perks.
Different ways to return Zappos Order:
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FREE UPS Drop-Off (No Printer Needed)
We will email you a Return Code so that The UPS Store associates can scan it from your mobile device. They will print your return label and attach it to you. Continue reading:
Prep Your Return & Pack Your Box:
Return the item(s), in its original packaging. Next, take any shipping box and remove all labels. Finally, add the item(s), which you are returning, to the box.
Seal Shipping Box & Take To UPS:
You can seal the shipping box and then return it to UPS.
Drop Off at UPS & Have Them Scan Return Code:
An associate can scan your return code from your smartphone at an authorized UPS store. The associate will scan your return code on your mobile device and attach a free label to it. All done!
FREE UPS Pick-Up (No Printer Needed)
Only VIPs: UPS will pick-up your return within the next business day. UPS requires that you are at your home in order to pick up your package. Continue reading:
Prep Your Return:
Return the item(s), in its original packaging. Include everything that came with the item.
Pack your Shipping Box & seal It:
Take any shipping container, take out pre-existing labels and add the item(s) that you are returning to the box. Seal the shipping box with packing tape.
Wati for UPS to Arrive:
UPS will collect your return within the next business day. UPS requires that you are at your home in order to pick up your package.
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Email & Print My Return Label (Printer Needed)
This option allows for you to print your label and drop your return off at an authorized UPS address. You can find more information below.
Prep Your Label & Pack Your Return:
Print your free return label using your printer Return the item(s), in its original packaging. Include everything that came with the item.
Pack your Shipping Box & seal It:
Take any shipping container, take out pre-existing labels and add the item(s) that you are returning to the box. Seal the box with packing tape.
Attach Return Label & Drop Off at a UPS Store:
Attach the FREE return label to your shipping box and then return it to an authorized UPS address.
