Macy’s, originally R. H. Macy & Co., is an American department store chain that was founded by Rowland Hussey Macy in 1858. It was made a division by the Cincinnati-based Federated Department Stores, which is also affiliated with Bloomingdale’s department stores chain. In 2007, the holding company was renamed Macy’s, Inc. Macy’s was America’s largest department store company in terms of retail sales as of 2015.

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Macy’s has 510 stores as of October 29, 2022 (clarification required), including 445 department stores (499 box; 51 stores or 55 boxes are neighborhood stores), 46 furniture galleries (551 boxes), 9 furniture clearance centers, 9 freestanding Backstage shops, 7 Macy’s stores, 7 Macy’s stores, and 2 stores that have been converted to fulfillment centers (a total of 506 full-line stores and 551 stores) all with the Macy’s brand in operation in the United States. The flagship store at located in Herald Square, New York City. In 2017, the company employed 130,000 people and had an annual revenue of $24.8 million.

What can I do to cancel or change my macys.com purchase after it has been submitted?

Timeframe for Order Changes

We have a short window of opportunity to cancel or change orders in order to expedite your orders.

  • Online shipping orders within 30 minutes to cancel or change your order.
  • Store Pick-Up: To cancel or change your order.
  • Same-Day Delivery 15 minutes to cancel or change your order.
    • Notice: Cancel/Change window times are estimates based on typical processing times. Sometimes, you may encounter shorter or longer change/cancel times depending on actual processing.

Quick Links

Modifying your order

After your order is submitted, you have 30 minutes to make any changes.

  • Information about shipping such as name, address or phone number, etc.…
  • Size or color of the item
  • Add or remove items.

Once an order is placed, the following information can’t be changed:

  • Method of payment
  • Information about billing such as name, address or phone number etc.

Contact Customer Service 800289-6229. to request any modifications to your order. You may need to reauthorize your payment method if you make any modifications to your order. Please keep it handy

Cancelling an order online

You have 30 min to cancel your order online. This applies regardless of whether or not you are logged into Macy’s and/or checking out as a guest. If there is no option to cancel, this means your order cannot be cancelled.

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Sign in with your Macy’s Account

  • Click on the Order Details link for the order you wish to cancel.
  • From the Order Details page, click the Cancel Order link.
  • Click “Yes” to confirm cancellation of your order after the confirmation message appears.
  • An email confirmation will be sent to you confirming that your order was canceled.

You can check out as a guest.

How can I modify my order for curbside pickup or store?

If you are still within the change period, cancel your current order and place another one. Some items may not be available in stores and stock levels will vary between locations.

You cannot cancel an order that has been shipped to fulfillment. We recommend that you place another order if you still wish to pick up the items at your local Macy’s.

We can allow you to return the original order after it arrives. However, once the shipment has begun processing, we cannot stop it from being shipped. Start a Return

What is Macy’s return policy?

Return Policy

We want you love the product you’ve purchased. If you are not completely satisfied with your purchase, you can send it back by mail or in store within 90 days. Terms and Conditions apply. All items should be in their original, saleable condition and all tags attached. Shipping and delivery costs are non-refundable.

Macy’s will accept back any fragrance or cosmetic products that do not meet your requirements.

  • You must return items purchased in a store.
  • Online orders can be returned by mail or in person.
  • If an item is sold or shipped, it must be returned.
  • Is it possible to return a purchase? Return a Purchase

View Furniture & Mattress Return Policy Here

How to Make a Return

You can return in-store or by mail. Gift cards, gourmet gifts, and area rugs are not eligible for free returns. International orders cannot be eligible for free returns. Scheduled pickups in areas offering this service are subject to a charge.

Return to a Store

If items were bought in a shop, returns must be made to the store. Online orders can be returned by mail or in person. Keep the original receipt.

A receipt is not necessary. You do not need a receipt.

At this time, we are unable to accept curbside returns.

Return by Post:

Online orders cannot be returned. Return

Please only include the items listed on the return label. Please return all items to the correct box in order to receive your refund promptly.

How to make an exchange:

 Exchanges to a store:

  • All items purchased at a shop must be exchanged there.
  • Online orders can be exchanged in a store or returned by post. A new order can also be placed online. Keep your original receipt.
  • You do not need a receipt. No receipt?

Exchanges by Mail

You can only return items bought online. After you have completed your return, place a second order for the item at its current selling price. Return