Flight Network, a leading online travel agency, was founded in 2000 and has its headquarters in Toronto, Canada. It is a subsidiary to GoToGate Flights Ltd. which is Europe’s second largest online travel agency. You can search and book hotels, vacation packages, and car rentals around the globe from the comfort of your own home. Flight Network’s services have been proven reliable and efficient by the fact that more than 14 million people book their flights through Flight Network each year.
Cancel your flight
You can cancel your flight by contacting us via email or phone. You cannot cancel your flight until we have confirmed it. Please contact us as soon as possible. There are different cancellation policies for airlines. You must contact the airline directly if you cancel close to departure and during our hours of operation.
Refunds for cancelled tickets are generally not allowed by airline regulations.
We must follow the airline’s rules and cannot make exceptions. In some cases, however, it may still be possible to get airline tickets refunded. The administrative fee is then charged to the credit card used for the booking. Cancellation fees are also charged by the airline.
Cancelling a hotel reservation?
If you wish to cancel a booking made through us for a hotel and a flight, please contact us immediately. Sometimes, the rules of the hotel will allow for a refund. We will cancel your hotel reservation and refund the cost of your hotel, less our processing fee. These fees will be added to the cancellation fee charged by the hotel.
You should contact the hotel provider directly if you haven’t booked your hotel and flight through us, but only your hotel through our website. Expedia, the hotel provider, can be reached at +44 (0) 2036840755.
Can I cancel a rental car?
The rental car company is the best place to book a car rental.
You should contact their customer service to inquire about cancellation and rebooking options.
Where can I cancel my tickets or make a change?
Check first to make sure your flight is not subject to Force Majeure rules. Check with your airline to confirm. Links to the respective websites of Airlines can be found here.
If your flight is subjected to Force Majeure rules, you can follow these steps if you wish us to assist you. We charge EUR 30 for this service. In all cases, you can also contact the airline to get assistance.
- To confirm cancellation of flight(s), please follow this link
- You can cancel your reservation by clicking this link.
- To find out your options, please visit the Contact Us page under Cancellations.
- To reschedule your flight(s), please call us. You can find phone number on contact us page.
- Keep in mind that not every airline follows the same policy regarding refunds and rebookings. We are subject to the rules of each airline in every case.
What is the refund process?
The pandemic has caused a lot of cancellations in the airline industry and is awaiting payment refunds. We will contact the airline for you if you need to cancel or change your flight reservation. However, please remember that airline rules can vary and that we cannot guarantee that your airline will comply with your request. We will help you through this. Learn more about the fee for manual handling.
All refunds and change requests are handled in the order they are received. Due to the pandemic, the expected processing time may be longer than normal. We try our best to help you as soon as possible.
How can you keep me updated?
We will send you an email once your refund or change has been processed. Please wait until we respond to your email. You can check the status of your refund by logging into “My Bookings”, which can be accessed through the top left corner of our website, , or clicking here. Enter your order number, and the email address you used to book, to see your refund status.
View the status of your refund:
You may always check the status and refund status by going to “My Bookings”. These steps will allow you to log in:
- Go to the website you reserved.
- Click “My Bookings “.
- Log in using your Google or Facebook account. You can also use your order number and email address to log in.
- Logging in will allow you to view your refund status and bookings. To expand all information, click on “Your refund status info”.
Can I rebook my hotel, flight or rental car?
We follow all airline and hotel regulations. Most cases it is impossible to cancel your booking. Rentalcars.com can help you with questions regarding rebooking your rental car.
How do I book a hotel reservation?
Rebooking or changing the hotel’s date is usually not possible. Sometimes, however, the provider may allow a rebooking. Both we and the provider may charge a processing fee in this instance. If you only booked a hotel through us, please contact the hotel provider directly. Contact our customer service if you have booked both flights and hotels together.
How do I book a car rental?
The rental car company is the best place to book a rental car. You should contact rentalcar.com customer support to inquire about cancellation and rebooking options.
