LifeLock, a US-based fraud protection and identity services company, has been in operation since 2005. Symantec Corporation owns the company, which was founded by Robert Maynard Jr. and Todd Davis. It is headquartered in Tempe, Arizona. LifeLock is used by more than 4.4 million people to provide expert assistance, proactive identity alerts and detection of identity threats. The patented LifeLock identity alert system will notify you if there is suspicious activity with any new account openings or credit applications. This technology prevents you from misusing your SSN or birth date to file tax returns, get reimbursement for bills, and steal from savings accounts.

LifeLock

Together with LifeLock, the new Norton 360 helps to prevent cyberthreats. It secures public Wi-Fi and sends alerts via phone, text, or email when there is a threat. An alert will be sent to you when someone applies for credit or approaches the bank for refinancing, changes are made to an account or when someone enquires about new services, rewards cards, sweepstakes, or is applying for credit.

Norton LifeLock Cancellation & Refund Policy

We understand that you may change your mind or your needs, so our Cancellation & Refund Policy may be helpful. We are sorry to say goodbye.

If you purchase from or were billed by a third party (e.g., app store, service provider/retailer, etc.), your cancellation, return and refund eligibility could be different. For more information, please refer to your offer terms.

Our policy is independent from any statutory rights you may have under law.

Refund your subscription and cancel your contract

You can cancel your subscription contract to request a refund under the following terms. You must delete and uninstall all copies of the software after cancelling your subscription.

Annual Subscriptions (one year term or more):

  • Our 60-day Money Back Guarantee allows you to get a full refund for an annual subscription if you request it within 60 days of purchase.
  • If you request a refund within 60 days of being charged, each annual renewal will be eligible for a complete refund.
  • If you request a refund for Norton Ultimate Help Desk 1-device subscription, or an annual Privacy Monitor Assistant subscribe, it will be processed within 60 days. In the case of renewals, the processing time is 60 days. The full refund will be given if the services are not redeemed in either of these cases.

Monthly subscriptions (month-to-month renewals)

  • A monthly subscription can be returned for a full refund if it is requested within 14 days of purchase.
  • Refunds cannot be given for monthly renewals.
  • Norton Ultimate Help Desk 1-device subscriptions or annual Privacy Monitor Assistant subscriptions are eligible for a full refund within 60 days of purchase, or renewal. within 14 days billing, provided that no services were used.

Subscribe to add-ons (linked to a primary subscription)

  • Main subscription contract cancellation:
    • This will cancel both your main subscription and any add-on subscriptions that are linked to it simultaneously. All add-on subscriptions and your main subscription contract will be canceled.
  • Add-on subscription contract cancellation:
    • Cancellation of add-on subscriptions is only possible if they are not in your control. You will be entitled to the same refund rights as before, but only for the add-on subscription you are cancelling and asking for a refund.

Subscriptions for trial (When a payment method must be used to initiate a free trial):

  • Try it for a free trial to sign up for an annual subscription.
    • You can cancel your trial at any time. The subscription fee for the first year after your trial ends and each subsequent renewal fee will be refunded if you request it within 60 days.
  • Try it Free for a month.
    • You can cancel your trial at any time. If you request a refund within 14 days, the subscription fee for the first month after your trial ends is eligible.
    • Refunds are not available for monthly renewal fees that follow.

How do I cancel my subscription or request a refund?

Contact us, Submit a request over live chat (not available for all countries). If the request is not mutually agreed upon, it will be processed within a few days. The refund will be made using the same payment method that was used to make the payment.

How can I stop my subscription from automatically renewing?
All you have to do before you get charged is:

LifeLock-login

  • Get in touch.
  • Log in to your account and follow following steps:
    • Go to the My Subscriptions tab.
    • Click Cancel Subscription Renewal either below or next to the subscription you wish to cancel.
    • Confirm your cancellation.

Exceptions to our Cancellation and Refund Policy

  • These purchases are not eligible to be refunded under our policy.
    • Software not for resale (NFR), and software that is complimentary.
    • Some of our offerings may be sold together with third-party offerings (e.g., When a third party sells our subscription along with a computer.
    • Certain purchases that were completed by third parties (e.g., app store, service provider, retailer, vendor, etc).
    • Refunds for repeat purchases are available.
    • Norton Services that have been redeemed already or set up.