Royal Caribbean Group (formerly Royal Caribbean Cruises Ltd.) is a global cruise holding firm that was founded in Liberia, and is based in Miami Florida, United States. It is second in the world after Carnival Corporation & plc. Royal Caribbean Group now owns all three of its cruise lines, including Celebrity Cruises and Royal Caribbean International. TUI Cruises, Pullmantur Cruises, and CDF Croisieres de France are also held by Royal Caribbean Group. Azamara Cruises was previously owned by Royal Caribbean Group. They sold the cruise line to Sycamore Partners on January 20, 2021. In October 2008, they sold 50% of Island Cruises to TUI Travel PLC.

royal caribbean

Sometimes we book cruise trips but have to cancel due to an emergency. Royal Caribbean customer support can help with trip cancellation and refund.

Cancellation and Refund

Certain fare programs require that a nonrefundable deposit be paid at the time of booking. The deposit amount will not be refunded after payment. Bookings that require a deposit are subject to change fees.

Cancellation for Cruise or CruiseTour

Cancellations made prior to the sailing date of a cruise or CruiseTours may result in a cancellation fee. The cancellation fee shall be calculated as per the table below. It will vary depending on when the Operator is notified of cancellation.

FOR 1 – 4 NIGHT CRUISES

(Including Holiday sailings)
CANCELLATION IF MADE

 CANCELLATION FEE
75% of the Cruise Dates must be completed by the Cruiser at least 75 days before the Cruise begins. There is no charge for nonrefundable deposit amounts.
74-61 days 50% Off total price
60-31 days 75% of the total price
30 days or less No refund on total price
CRUISES FOR 5 NIGHTS AND LONGER
(Including Holiday sailings, Cruisetours)
CANCELLATION IF MADE		 CANCELLATION FEE
90 days or more before the Cruise’s first day There is no charge for nonrefundable deposit amounts.
89 to 75 Days 25% of the total price
74-61 days 50% Off total price
60-31 days 75% of the total price
30 days or less No refund on total price

Any applicable taxes/fees and fuel supplement charges will be refunded in the event of cancellation of a Cruise/Cruise Tour.

A different cancellation policy might apply to bookings made from outside the United States or Canada. For more information, contact your local travel advisor or office.

Cancellation notices become effective upon receipt by the Operator.

If Passengers book a CruiseTour but wish to cancel the tour, they will be refunded the CruiseTour Fare and any applicable supplement fees. A cancellation fee will apply to CruiseTours booked by guests who wish to convert to a cruise within forty-two (422) days from the CruiseTour’s start date. This charge will vary depending on where the CruiseTour is located and its length.

These cancellation policies are applicable to single occupancy, as well as for third, fourth and higher occupants in a room or for groups. For more information, consult your travel advisor or contact Royal Caribbean.

Cancellation by the Passenger within 30 days of Cruise or CruiseTour’s commencement shall result in the Passenger being disembarked early or without compensation or liability from the Carrier.

The refund will be sent to the credit card used by Carrier for payment made via credit card. If Carrier was paid by your travel agent, the refund will be returned to them.

Carrier reserves all rights to offer cruise fares and other promotions that could modify the cancellation policies.

See the terms and conditions to determine any cancellation fees for cancellations of hotel stays, flight cancellations, transfer services and shore excursions.

Non-Refundable Deposit Fares

The full amount of the deposit will be retained in penalty, except for the final payment. All additional payments will be refunded.

If you wish to make changes to your ship or sail date, and you have booked with us directly, please contact our Customer Outreach team. A representative will help you make the necessary changes and apply the qualifying change fee(s). For any changes to your booking, contact a travel agent.

Royal Caribbean offers refunds for delayed sailings and cancellations.

If you cancel a voyage or delay embarkation for three (3) days or more, and you choose not to sail on that delayed voyage or substitute voyage offered, you may be eligible for a refund (FCC) or a future credit (RSC). While we will issue future cruise credits automatically, you can contact us for a refund. Refund requests must not be made after six (6) months from the date of cancellation or the scheduled embarkation, whichever comes first.

This policy does not apply if guests are booked on chartered sailings. You must contact the third-party reseller who sold the cruise if you have been booked on a chartered sail that was cancelled or delayed for three (3) days or more.

How do I cancel a cruise?

You must notify the person you booked your cruise to cancel it once you have decided to cancel.

Royal Caribbean can cancel reservations made directly through its website or their site.

You can cancel your cruise online by using the online cancellation page. This will give you all the options for cancellation.

To cancel a cruise, you have booked through a travel agency or any other website than Royal Caribbean.

royal-caribbean-login

How do I request a refund?

There are two ways to request a refund if you are certain.

I recommend that you contact a travel agent to book your trip.

Royal Caribbean also offers self-service forms that you can use to submit your refund request. This form can be used to request refunds for cancelled sailings, or to opt into the Cruise with Confidence Program.

To complete your self-service request, you will need to provide a few details:

  • Book ID
  • Ship
  • Date of Sail
  • Last Name