Home Depot, Inc., also known as Home Depot, or simply Home Depot, is an American multi-national home improvement retailer that sells tools, building products, appliances, fuel, and rental vehicles. Home Depot is America’s largest home improvement retailer. The company employed 490,600 people and generated more than $151 million in revenue in 2021. The company’s headquarters is in Cobb County, Georgia with an Atlanta postal address.

Home Depot

Order Cancellation Policy

You have a maximum 45-minute window to cancel your order if you’ve ordered any product on The Home Depot’s website. Within 45 minutes of placing your order, you can cancel it. The order cannot be cancelled after the above-mentioned timeline has passed.

Customers are asked to accept delivery and then return any items that they do not want. This is according to The Home Depot’s return policy. Remember that any unopened, unopened merchandise sold by The Home Depot may be returned within 90 days.

For payments made using credit/debit cards or PayPal, the Home Depot will issue a refund to the original method of payment.
It will be returned as a store credit if the purchase was made with a gift card.

Best way to cancel an order

DELIVERY/SHIP HOME:

The process will vary depending on the type of order and the stage at which it is.

To cancel a Delivery/Ship-to-Home order, visit My Account or Track Order to see your order details and click on the Cancel Items button to cancel your order online. Within 45 minutes of placing your order, you can cancel the entire order. You cannot cancel individual items or orders that were partially or fully paid for using a gift card online. Instead, contact Online Customer Support via Live Chat (or by calling 1-800-430-3376). Online Customer Support is available to cancel entire orders or individual items in an order, as well as orders that were paid for using gift cards. However, this must be done within 45 minutes of placing the order. The order cannot be cancelled after the 45-minute deadline.

Live chat is available 24/7, 7 days per week, at 1-800-430-3376, Monday through Sunday, at 6 a.m. – 2a.m. ET. When calling to cancel an order, please have the original payment information.

You can return unwanted items if you are unable to cancel your order by the deadline.

Order Online and Ship to Store:

You can cancel an order placed online by clicking on Cancel Items. Within 45 minutes of placing an order, you can cancel the entire order or just individual items. You cannot cancel orders that are partially or fully paid for using a gift card online. Contact Online Customer Support via Live Chat, or by calling 1-800-430-3375. Online Customer Support is available to cancel entire orders or individual items, as well as orders that were paid with gift cards. However, this service can only be used if the call is made within 45 minutes of placing the order. The order cannot be cancelled after the 45-minute deadline.

For in-store pickup and cancellation of orders, please contact Live Chat Online Customer Support 24 hours per day, 7 days a week or 1-800-430-3376 Monday through Sunday, 6 a.m. – 2a.m. ET. When calling to cancel an order, please have the original payment information.

You can return unwanted items if you are unable to cancel your order by the deadline.

Shop Online and Pick up in Store:

You can cancel an order placed online by clicking on Cancel Order. If the following criteria are met, you can cancel an entire order. An order was not fully or partially paid for with a gift certificate, All the items are being picked up in the same shop. You may not pick up your order in its entirety. All items purchased online as Buy Online, Pick up in Store. To cancel an entire order, you can contact Live Chat Customer Support or call 1-800-430-3376. This includes individual items, items purchased as Buy online Ship to Store orders and orders that were partially or fully paid with gift cards.

For in-store pickup and cancellation of orders, please contact Live Chat Online Customer Support 24 hours per day, 7 days a week or 1-800-430-3376 Monday through Sunday, 6 a.m. – 2a.m. ET. When calling to cancel an order, please have the original payment information.

Order Online and Get Delivered to Your Store:

Online Customer Support via Live Chat is available 24 hours a day, 7 days a week. You can also call 1-800-430-3376 Monday through Sunday, 6 a.m. – 2a.m. ET. When calling to cancel an order, please have the original payment information.

Appliances:

You can cancel an appliance order by visiting My Account or Track Order. To view your order details, click the Cancel Appliance button. You can cancel your entire order up to 72 hours before the delivery date. To cancel an entire order, or individual items, you can also contact Live Chat Customer Support at 1-877-946-99843.

For cancellations, please contact Live Chat Online Customer Support 24 hours per day, 7 days a week or 1-877-946-9943, Monday to Sunday, 6 a.m. – 2a.m. ET. When calling to cancel an order, please have the original payment information.