Credit One Bank, a leader in credit card services with more than 12 million cardholders, is located in Las Vegas. Credit One Bank uses technology and data analytics in order to offer the best financial services. They offer a wide range of credit cards that make shopping easy and secure. Credit One Bank is a leader in this field, with more than 17,000,000 mobile app downloads and $128,000,000 cash back rewards.

creditone card

The Platinum Rewards Visa card is one of Credit One Bank’s most popular cards. It offers maximum rewards, including a maximum of 5% cashback on your first $5000 purchase each year. This cash back reward is available for eligible purchases of grocery, gas and internet.

If you are using CreaditOne credit cards but are unsure how to access your account or cancel it, this guide can help.

Account Access

How do I set up Online Account Access:

You can set up Online Account Access to create an account if you are a first-time customer:

  1. You can verify your identity first by entering your credit card number and expiration date. Then, enter your security code. Finally, enter your Social Security number.
  2. Enter your name, email address and choose a username or password to create your account. Note: Your username must be capitalized.
  3. Enter the answer to each of your security questions. These security questions are used to further protect personal account information.
  4. Check all information provided. Click on “Submit” if it is correct.
  5. Now you can sign into your account.

I have trouble signing into my account:

These username requirements will help you to remember your password if you have trouble signing in.

  • Your username must be case sensitive.
  • Your username does not correspond to your email address.

These steps will help you recover your username if you forget it:

  1. Click “Forgot Password or Username?“
  2. You can confirm your identity by providing your Social Security number, credit card information, and your Social Security number.
  3. Click “Continue”
  4. Keep in mind that your username is case sensitive.

These steps will help you recover your password if you forget it:

  1. Click ” Forgot Password or Username?“
  2. After verifying your identity, enter your Social Security number as well as your credit card information. Click “Continue” to continue.
  3. To verify your identity, select the option to reset password. Next, enter your name again and your Social Security number.
  4. Choose the number or email address where you’d like to receive your temporary password.
  5. Use your temporary password to log in to your account.

Follow these steps to create a new password.

Password requirements:

We are committed to protecting your account’s security. We have strict password requirements in order to protect your financial and personal information. Please refer to our password requirements.

  • Passwords should not exceed 8 characters.
  • Passwords must be case sensitive.
  • Passwords should contain at least one special and one numerical character.

Make a payment on my account:

To make it easy to pay your bill, we offer several payment options:

creditone-login

You can make a payment via our mobile app or website:

  1. Sign into your account. Click “Pay Bill.”
  2. Select Standard Payment or Express Payment and follow the prompts for your payment. There may be a fee.

To set up AutoPay:

  1. Sign into your account. Click “Pay Bill.”
  2. Click “Set up” next to AutoPay.
  3. Follow these steps to set up automatic payments.

To make a phone payment:

  1. 1-877-825-3242 (toll-free, TDD/TTY)
  2. 1-702-405-2042 (for countries other than the U.S.

To mail a payment:

Credit One Bank Payment Services

P.O. P.O. Box 60500

City of Industry, CA 917166-0500

How can I request a pin for my account?

You can request cash advances at ATMs across the country by using a PIN. Sign into your account, then select Settings. Next, click on “PIN” and follow the prompts. The PIN will be sent to you within 7-10 days if you are eligible. If you are not eligible, you will be notified.

Canceling a credit card

These are the six steps that you need to take in order to cancel your credit card:

  • Balance paid
  • Redeem your rewards
  • Call issuer
  • Send a letter
  • Examine your credit report
  • You can destroy your card

Cancel a credit card:

1. Balance paid

To avoid paying additional fees, you will need to pay the entire balance off before you cancel your card. Some issuers allow you to close your account and not incur new fees. However, you can continue to pay the balance. Your credit score may be affected if you forget you have the account or stop paying the balance.

After your balance has been paid, you can check to see if your card has automatic payments or subscriptions and transfer these to another card.

2. Redeem your rewards

Redeem any rewards not used on your account. You may be able transfer the rewards to your partner or another card if you are unable to redeem them.

3. Call issuer

To cancel your card, call your credit card company. You may be offered a counter-offer for the card to remain open. If you aren’t sure that you want to close the card, you can say no and move on. It is important to confirm that there is no balance on your card.

4. Send a letter

You will receive a cancellation request letter detailing your initial request and your name, address, phone number, credit card information, and following up with your call.

5. Examine your credit report

To make sure your card was closed and you have no outstanding balance, you will need to check your credit reports between 30 and 45 days.

6. You can destroy your card

You must ensure that your card is destroyed completely so that no one can access it. If the card is plastic, use scissors or a shredder. Ask your issuer about a card recycling program for metal cards.