Astound Broadband, an American telecommunication holding firm, is based in Princeton (New Jersey). The $2.36 billion acquisition of Wave Broadband, Kirkland-based by private equity firm TPG Capital resulted in its formation on January 24, 2018. TPG combined Wave and its existing combination of Princeton’s RCN Corporation and San Marcos’-based Grande Communications. Grande was purchased by TPG for $650 million and RCN for $1.6billion, respectively.

TPG owned the Internet providers, but they were still part of a larger unit. TPG expanded the unit by purchasing Houston-based enTouch Systems, which was purchased for an undisclosed amount on September 18, 2020. Stone peak Infrastructure Partners, less than two months later, announced that it had purchased the unit, then called Astound, from TPG for $3.6Billion along with $4.5B in debt via a leveraged buyout. TPG had considered selling Astound because of the increasing demand for Internet bandwidth during COVID-19. Astound continued its expansion with the purchase of San Luis Obispo’s Digital West on January 26, 2021, for an undisclosed amount.

Five ways to pay bill

Astound Broadband

1. Online payment

Access your Self-care account to pay your bill online. To view your bill and pay it, you just need to register online. You can either make one-time or monthly payments from your checking account.

Note – One-time payments are subject to a payment processing fee.

2. Use our mobile app to make your payment

Our mobile app allows you to manage your existing account from anywhere, anytime. To download our free app, visit the Apple iTunes App Store and Google Play Store.

Our mobile app allows you to pay your bill from your phone. You can also view your account information, view past statements, check voicemails for all your accounts, and review all your call history. The app requires internet access.

3. You can make your payment via our automated phone system

We accept credit/debit cards (Visa MasterCard, Discover, American Express, Visa) payments by calling 1-800-427-8686, or through a Customer Service Professional.

4. Send your payment via mail

You can also pay your bill by mail. Each month, we will mail you a paper bill. After you have received the bill, please return it along with the payment in the form a check or money order.

Send your payment to the address below.

Astounding Broadband Powered by RCNPO Box 11816
Newark, NJ 07101-8116

Grande or Astound Broadband
Amazing Broadband powered by enTouch
P.O. P.O. Box 679367
Dallas, TX 75267-9367

Wave or Astound Broadband powered by Wave.
Digital West Powered Broadband to Astound
PO Box 31001-2714
Pasadena, CA 91110-2714

5. Pay in person

You can pay in person by using any of the following:

Our many convenient payment options. Make sure to check the hours of operation at that location. You can drop by the nearest location and make your payment to a customer service representative. We accept cash, checks and money orders (Visa MasterCard, Discover, American Express) at our payment locations.

How to pay Astound Broadband bill step by step

Astound Broadband – Pay and Manage AutoPay:

    • Register now to create an account. Then use Astound Broadband to pay your bills or manage automatic payments.
    • You can make a one-time payment with a credit or debit card or withdraw funds from your checking account.
    • You can set up automatic payment, so your monthly payment is automatically deducted from your account on the due date. (Convenience fees do not apply).

Use the Astound Broadband Mobile App to Pay and Manage AutoPay:

    • Pay your bill using your smartphone or tablet with the Astound Broadband Mobile App, which is available in the Apple App Store as well as the Google Play Store.
    • Get the app now! Sign in or register with your Astound Broadband account to get the app and set up AutoPay, pay your bills, and much more!

Astound Broadband’s Automated Phone System:

    • Our automated phone system allows you to make one-time credit/debit cards payments and ACH checks by phone payments.
    • To pay the automated phone system, call 1-746-4726 (Convenience Fee applies).

Pay in person at an Astound Broadband payment center:

    • To pay in person, you can use one of our conveniently located payment centers.
    • Once you have confirmed the hours of operation at the payment center, come by to make a purchase with a customer representative.
    • Payment centers accept cash and checks, money orders, and credit cards.
    • Please Note: Payment Centers cannot accept payment for services that are located on their site.

Western Union allows you to make a payment:

    • To make your Astound Broadband payment, locate a Western Union branch near you (Convenience Fees applies).
    • Make sure you bring your Astound Broadband bill statement.

Talk to a customer service representative and pay over the phone:

    • Call 1-800-746-4726 to make a phone payment for a credit/debit card or ACH check.