Bernie Marcus and Arthur Blank founded Home Depot in 1978. Home Depot has more than 2,240 stores across the United States, Canada and Mexico. In 2010, Home Depot was the largest home improvement specialty retailer with $17.3 billion revenue. Home Depot Mexico is the largest home improvement retailer. Home Depot is headquartered in Georgia and employs more than 321,000 people. The Home Depot ranked No. 29 on the Fortune 500 US list in 2010. 29 on the Fortune 500 US List. This company is the Fortune 50’s youngest retailer.

Home Depot sells products in their stores. However, they also help customers hire qualified professionals to complete their home renovation projects. Home Depot Home Services provides national installation services by independent contractors. Customers can schedule an in-home consultation for free to access this service. Home Depot offers special support and services for professional customers.

Return Policy

The Home Depot allows you to return most new, unopened merchandise within 90 days of purchase unless otherwise noted in our Return Policy. You have 365 days to return any purchase made using The Home Depot Consumer Credit Card or The Home Depot Commercial Revolving Credit Charge.

Purchases with proof of purchase can be returned. They will be exchanged, refunded cash, credited to your account, or refunded via The Home Depot store credit (“Store Credit”), as determined by The Home Depot. All refunds will be made to the original payment method (credit card, PayPal etc. Except as noted in our Return Policy Exceptions. All returns for purchases made using a gift card, or a store credit will be refunded in the form of a store credit.

We may be able locate your receipt if it is lost. Within 30 days of purchase, receipts for purchases made by credit card, debit card, or check can be found in our system. Within 365 days after purchase, receipts for purchases made using The Home Depot Consumer Credit Card or The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, may be found in our system.

If The Home Depot makes an error, the original shipping costs will be fully refunded. There may be exceptions (including Express Delivery or Major Appliance). To receive a full refund, items must be returned in their entirety.

On request, written copies of The Home Depot’s Return Policy can be obtained.

RETURN TO THE STORE For non-receipted and Store Credit returns, we require a valid driver’s license or government-issued picture identification. Home Depot uses third-party refund verification systems. All returns must be approved by the verification system.

RETURN ONLINE Customer service is also available to assist you in getting your UPS return started. They can even help you schedule pick-up of your returned items at your convenience. For assistance, call us at 1-800-455-3869 Some items are not returnable online.

RETURN TO THE HOME DEPOT DESIGN CCENTER Items purchased from The Home Depot Design Center are not eligible for return. You cannot return products purchased at homedepot.com, or in our warehouse stores. Only products purchased from The Home Depot Design Center may be returned to The Home Depot Design Center.

Best way to return an item

Online Return Options Return to the Store:

Homedepot.com items can be returned to any one of our retail locations nationwide. However, we ask customers to refrain from returning in-store purchases at this time to help limit store traffic.

• Credit will be issued in store at the time of return, and there will not be any return shipping fees. *
• Please bring along a copy of the bar-coded shipping confirmation email and the credit card used for the purchase to speed up your return.

By Mail:

You can mail your return using the small parcel return label that is included with most UPS and Fed Ex orders. Alternativly, you may arrange for your return yourself using the address on the return label. **

• Credit will be issued when the merchandise arrives in our warehouse. *
• If the return is due to an error made by Homedepot.com, the shipping charges will be borne by the customer.

Call:

For assistance in returning larger items or for any other questions, contact Online Customer Support at 1-800-430-3375.

*Please note, that depending on the payment method you choose, it might take up to 2-10 business days for your credit to post to your account.

All Alaska and Hawaii non-UPS return must be returned to the retail store.

For more information on our return policy, including exceptions to it, visit our Return Policy Page.

Basics of the In-Store Return Policy:

We ask customers to refrain from returning items in-store, as it will reduce store traffic. With a valid sales receipt and within 180 days of purchase, returns will be exchanged or credited to your account.

For exceptions to our return policy for in-store purchases, visit our Return Policy Page.