Suddenlink Internet’s, now Optimum Internet, success is down only to one factor. They provide affordable high speed internet services in areas that have not been dominated by other service providers. The company emphasizes cost-effectiveness and offers unlimited data with many of its plans. Customers can enjoy no-contract commitments with Optimum Internet, making them a desirable choice for most households.
Suddenlink communications was founded in 2015 by businessmen Howard Woods, and Jerry Kent. Altice USA recently bought the company. They are well-known and respected for their high-speed internet connections of up to 1 Gbps and also their affordable digital TV and mobile voice services. Suddenlink Internet services have coverage in most of the United States, including the Midwest, South and Western regions.
Getting Started with Optimum
These instructions will assist you in setting up your phone and activating your service.
1. Set up your phone
Turn on your new phone and follow the instructions on the screen.
Before you set up your service, ensure that your phone is charged and unlocked.
Connect to Wi-Fi to ensure your phone has the latest Operating System. For more information, visit our Phone Tutorials.
2. Activating your service
If you’re bringing your phone number, Optimum Mobile will inform you when you should start transferring it. You can find more information at ” How to transfer my number to Optimum Mobile.”
To activate a new number, sign in to myMobile. For more information, see How to activate my SIM Card? Or How can I activate my eSIM card?
You can find out what you can do if you have a SIM Card that you received from an old carrier.
After inserting your SIM card, you will need to accept the Carrier Setup Update.
You will need to repeat this step for any factory defaults or restore actions.
Allow your network to register Optimum LTE or 5G for several minutes.
Here, learn how to set up and manage your service.
3. Set up your service
Allow Wi-Fi calling:
Wi-Fi calling comes with no extra charge. It allows you to make and receive calls even in areas where there is no signal. Wi-Fi calling can improve call quality and decrease dropped calls. Learn more about the reasons why you should use it.
Data Saving:
Even if you have an unlimited plan, reduce your data usage. These easy steps will help you make it simple.
Voicemail:
Voicemail allows you to access and play back your voicemail messages. How to Access Voicemail
Manage add-ons:
You can purchase an additional 1GB of data at any moment. Learn more.
You can make international calls by selecting the right travel pass. Find out more.
An International monthly add-on allows you to talk and send text messages from the US to international destinations. Read more.
Manage your account
MyMobile allows you to manage your account from anywhere, anytime. You can access MyMobile:
Help:
All you need is a call or click away to contact our Optimum Mobile team. Tap Message us to chat.
4. Help
All you need is a call or click away to contact our Optimum Mobile team. Tap Message us to chat.
Cancel Optimum Service Online
Follow these steps to cancel your Optimum Internet Service online.
- Sign into your Optimum account first.
- Log in to access your account management settings. Optimum supports ‘no contract’ plans so you don’t have to worry about autopay settings.
- You can cancel your service by going to your account management settings.
- You will be notified about the effective date of cancellation once you have cancelled. This will most likely occur at the end your current billing cycle.
- A confirmation message will be sent to your registered email address.
Get the Optimum App for Support
The Optimum Support App makes it simple to manage your Optimum account from your mobile device.
View statements and pay your bill on the go, with just a few clicks. See exactly when the technician will arrive for your service call.
Find out where Optimum stores are located, and answers to frequently asked queries.
The Optimum Support app does everything and can be used wherever you are. Available for Android as well as I-Phone Get it now.
Optimum always available to assist you – 24 hours a day
- *Connect with us. To get the support you need, visit optimum.net/support
- *The Optimum Support app makes it easy for you to manage your Optimum account from your smart phone. You can track the arrival time of your technician, pay bills, and troubleshoot technical issues.
- *Our certified Optimum technicians are available whenever you need them, even on Sundays.
How does Optimum Internet get installed?
After you’ve selected the Optimum Internet service you want, you can choose to have it professionally installed by Optimum-certified technicians or do a self-install. Optimum Self-Install is not available for all services or offers.
- What is Optimum self-installation?
The Optimum Self-Install is a self-guided procedure that will walk you through all the steps to activate your Internet service. This is a simple step-by-step setup that should get your Internet up and running within 15 minutes.
What is the Optimum professional installation?
The Optimum professional install is when an Optimum-certified technician arrives at your home to set up your Internet connection.
