Hotels.com offers travelers the largest selection of accommodation online, including independent and major chain hotels, as well as self-catering at over hundreds of thousands of properties around the world. It is a one-stop shop for information about hotel prices, availability, and amenities.

Hotels

Hotels.com, L.P. belongs to the EXPEDIA GROUP of travel companies. Hotels.com headquarters located at 5400 LBJ freeway, Suite 500 Dallas, Texas 75240, USA.

Hotels.com Cancellation Policy

There are several things you should know if you need to cancel a Hotels.com reservation.

  1. Hotels.com doesn’t charge cancellation fees if you cancel your booking. However, the hotel or vacation rental might charge a cancellation charge. You will find out if the vacation rental or hotel charges a cancellation fee in your booking details.
  2. Your Hotels.com account allows you to cancel your booking online.
  3. Based on the type of booking and method of payment, refunds will be returned directly to your account.

You will not be able to cancel your hotel or vacation rental if it is non-refundable.

Cancel your vacation rental or hotel booking

Are you looking to change your plans?

No problem. No problem.

How do I cancel my hotel reservation?

  1. Go to make your booking. If you have forgotten to log in, search your booking.
  2. Select Cancel booking and follow the steps.

That’s it. (Seriously.)

hotel-manage-booking

How do I cancel a vacation rental?

Your property manager should be your first-choice person in this situation. They are responsible for cancelling and changing vacation rental properties.

It’s easy to find the number of your property manager in your booking details.

Here’s the scoop on cancellation policies, refunds, and fees:

  • Our cancellation fees are not charged, but the hotel or vacation rental may. In your booking details, you can find the specifics about your property’s policies.
  • The amount of your refund and the time it takes to reach your account will depend on what type of booking you made and how much you paid. Refunds for hotel and vacation rental bookings.

Rebook your vacation rental or hotel

Are you looking to change your plans?

No problem. No problem.

Here are some things you can do online to make a difference:

  • No cost: Name, type of bed (hotels only), preference for smoking, special requests and accessibility options
  • Charge from the property: Type and number of rooms or apartments (or equivalents), as well as travel dates

How to Change Your Hotel:

  1. Go to and make your booking. If you have forgotten to log in, search your booking.
  2. Follow the instructions and choose Book.

That’s it. You’re done!

How to modify your vacation rental:

Your property manager is the person to call in this situation. They handle cancellations and changes to vacation rental properties. Their phone number is listed in your reservation details.

Here’s the scoop on refunds, fees and change policies:

  • You can always give us a call if you don’t see an option to make online changes.
  • You won’t be charged a fee, but your hotel or vacation rental may. The details of the property’s policies can be found in your booking details. To pay any rate or fees, you will need a credit card.
  • The Member Price change policy is the same as for any other booking.
  • All days included in your itinerary covered by your original booking will be subject to the Member Price.
  • The amount of your refund and the time it takes to reach your account will depend on how much you paid and what type of booking you made. For more info, check out Refunds for hotel and vacation rental bookings.

Refunds for hotel and vacation rental bookings

COVID-19 ensures that most refunds for flights are processed within 12 weeks.

Refunds may take longer depending on which airline.

All refunds for hotels, cars, and activities, even if they are part of a package, will be processed within the normal timeframe of 24 hours after cancellation. Remember that your bank or payment provider will determine when funds are available in your account.

Here’s how to get a refund in other situations not affected by COVID-19:

Can you expect to get your money back if you cancel or change your vacation rental or hotel booking? Depending on the amount you paid, when and how you receive your refund will vary.

Pay with a debit or credit card:

  • com will refund your payment and credit your card within 24 hours. Your bank will handle the rest. It may take up to 7 business days for the credit to be posted to your account. The billing cycle to appear on your statement can take up to 2 billing cycles.
  • If your account has not been refunded within 7 days, why? For more information, please contact your bank/credit card company.

If you pay with a gift certificate:

  • We will send you a gift card with the amount of the refund within 4 hours of processing it.
  • If the amount of the refund is not sufficient and you reside in a state where gift cards balances are required to be refunded (typically less than USD 10), you can email giftcards@hotels.com for cash back.
  • Contact Gift card Customer Support for assistance with gift card refunds.

non-refundable Bookings:

Certain bookings cannot be canceled. If you cancel, you will not be refunded. A heads up: The hotel or vacation rental might charge an additional cancellation fee.