Comcast Cable Communications, LLC, referred to as Xfinity, a US telecommunications company, is a division within Comcast Corporation. It was established in 2010 to market the company’s wireless, internet, and telephone services. The brand was launched in 2010, but these services were already marketed under the Comcast name.
Cancel, Pause or Move your Xfinity Services
We offer several options to help you cancel, pause, or move your Xfinity service. It’s quick and simple.
Cancel Your Service
We are sorry to see you leave and we would love to make your experience better. These are some resources that might help you.
- Cost. Find out if you are eligible and how to enroll. We offer flexible payment options to eligible customers.
- Experience. For help in identifying and troubleshooting possible issues, visit our support Hub to ensure the best-connected experience. For 24/7 support, speed tests, and customized tools, visit the Xfinity App.
- Value. Our services work even better together. You’ll save money with Xfinity Mobile service. This includes 5G and connections at millions of Wi-Fi hotspots. Enjoy thousands of movies and shows on us with our Flex4K streaming TV box.
We’ll assist you if you need to cancel. Below, chooses the right option for you.
- Call back
- Chat online
- Visit your Xfinity Store.
- To cancel your request, complete an easy online cancellation form. We’ll contact you within two business day of receipt.
- Send a cancellation request along with your first and last names, service address, account number, and phone number to:
Comcast Cable
ATTN Service Change Requests
1701 JFK Blvd.
Philadelphia PA 19103- Please note: To confirm your request, we’ll call within two business days after receipt.
You can cancel or transfer an account to someone else if the account holder has passed away.
Move Service
Transferring your Xfinity service is easy. We will take care of everything else. To stay connected, you can use Xfinity Wi-Fi hotspots.
Have questions about transferring your services? Learn more about moving by reading our FAQs.
Want To Change Your Plan?
You can call us to make any changes to the plan. Online upgrades and changes can be made to your plan.
Do you need new equipment?
You may need to make an appointment for service issues or swap equipment. However, you can always use the internet to troubleshoot such as restarting your modem, TV box, or chat with a representative.
You can return Xfinity equipment that you don’t want, or you can bring it to your local Xfinity Store.
Pause Service
Are you going out of town? Do you need to suspend your service? To manage your service, call us or click.
Additional Information
To find common solutions, self-help options and troubleshoot your account, visit our Online Help Center.
The Xfinity App is the easiest way to manage and troubleshoot Xfinity. It is free to download from Google Play, the App Store or text “APP”, to 266278.
Have a quick question? Ask Xfinity Associate.
Flex: There are restrictions. Not available in all areas, or for current Xfinity Video customers. Requires a post-paid subscription for Xfinity Internet (except Internet Essentials). Prices subject to change. Prices are subject to change. Taxes, fees, and other applicable charges may be extra. Limit 3 devices 1 device included additional devices $5/mo. per device. When service ends, all devices must be returned. For On Demand and certain streaming services, separate charges may apply. Any Xfinity data plan will include viewing. 4K Disclaimer: There is limited 4K programming. You will need a Netflix Premium Package or Prime Video subscription, a 4K capable TV Box, and a 4K television.
Request a Refund
How it works
Credit balances can be applied to the next month’s bill. Contact us if you want your balance to be refunded. Refund checks may take up to six months to process.
Additional Information
To find common solutions, self-help options and troubleshoot your account and other information, visit our Online Help Center.
The Xfinity app is the best way to manage your Xfinity account. Download the Xfinity App or Text APP to 266278.
Have a quick question? Ask Xfinity Associate.
